Privacy Policy
PRIVACY POLICY
Introduction
We would like to assure you that for our company, Healthone Greece, with VAT number 998395917, headquartered in Nea Filadelfia, Attica, P.C. 14342, the protection of our customers' personal data is of paramount importance. For this reason, we take appropriate measures to safeguard the personal data we process and to ensure that their processing is always carried out in accordance with the legal framework obligations, both by the company itself and by third parties processing personal data on behalf of the company.
Data Controller – Data Protection Officer (DPO)
Our company informs you that, for the purpose of conducting its business activities, it processes its customers’ personal data in accordance with the applicable national legislation and the European Regulation on the protection of natural persons with regard to the processing of personal data and on the free movement of such data (General Data Protection Regulation) as applicable.
For any inquiries regarding the processing of personal data, please contact our data protection department at the email: sales@healthone.gr.
Purpose of Processing and Use of Your Personal Data
We use your data in various ways, depending on the purpose of processing.
There are cases where our company cannot take action without specific Personal Data, such as the data required to process your orders so that they can be delivered by the carrier to you and not to another third party.
The purposes of processing your personal data include:
The provision of services that you assign to us and wish to receive from us, such as purchasing products from us. More specifically, to deliver your orders and to provide after-sales support, the necessary details we need are:
Your first and last name, and for businesses, the company name, profession, VAT number, and Tax Office, so that the employee delivering the package knows who to deliver to.
The billing and/or delivery address to ensure you receive your order at the correct location.
Your phone number so that we can contact you regarding your order.
Your email address so that you receive updates regarding your order.
All of the above are also necessary to prevent and detect fraud against both you and our company.
With your consent, and provided you have granted us the necessary details during account registration or newsletter subscription, we also offer:
Newsletter registration and promotional updates: To receive updates and offers, you must provide your email address. With your registration and corresponding consent, you can receive our newsletters and promotional messages via electronic mail, text messages, or instant messaging services (e.g., SMS, Viber, Push Notifications, etc.).
Account Creation: To create a Member Account, you must provide your email address and set personal access credentials. This allows you to place orders without re-entering your details and provides access to your account information and settings.
Credit/Debit Card Information
Credit card details are requested upon order completion if you choose this payment method. These details are securely transmitted electronically to the banking institution for payment processing. Our company does not store any credit card details in its systems, except for the last four digits for identification purposes if necessary.
Legal Basis for Processing Your Personal Data
We process your personal data only when there is a legitimate reason to do so.
These reasons include:
The provision of the services you request from us, such as purchasing products, fulfilling our contractual obligations, processing your orders, providing after-sales support, and resolving disputes.
Compliance with legal obligations, such as tax compliance requirements.
Your consent, under specific conditions, for activities such as subscribing to newsletters, receiving promotional content, and participating in customer satisfaction surveys.
Data Transfers
Our company transfers personal data to third parties who process data on our behalf.
Specifically, data is only transferred to our cooperating companies that provide services for sending promotional material and personalized offers. Additionally, data is transferred to companies involved in fulfilling contracts, such as transport companies for order delivery.
Data Retention Period
The retention period of data is determined based on the following criteria:
When processing is mandated by legal obligations, data is stored for as long as required by law.
When processing is based on a contract, data is retained for the duration necessary for contract execution and legal claims.
For marketing purposes, data is retained until you withdraw your consent, which can be done at any time.
To revoke your consent, contact our Data Protection Officer (DPO) at sales@healthone.gr.
Your Rights Regarding Personal Data
You have the following rights concerning your personal data:
Right of Access: You have the right to access your data and obtain additional information about its processing.
Right to Rectification: You can correct, update, or modify your personal data.
Right to Erasure: You can request the deletion of your data when processing is based on your consent.
Right to Data Portability: You can receive your data in a structured, commonly used format.
Right to Withdraw Consent: If processing is based on your consent, you can withdraw it at any time by contacting sales@healthone.gr or using the unsubscribe link in our communications.
Data Security
We implement appropriate technical and organizational measures to ensure the secure processing of personal data and to prevent accidental loss, destruction, unauthorized access, or use. However, due to the nature of the internet, absolute security cannot be guaranteed.
Cookies Policy
Cookies are small files stored on a user’s device that help websites remember preferences and enhance browsing experiences.
Our website uses cookies to:
Collect browsing activity information.
Store preferences and settings.
Improve user experience.
Personalize content and ads.
Analyze traffic and share information with social media, advertising, and analytics partners.
Cookies do not harm your device and help improve website navigation. By using our website, you consent to cookies. Disabling cookies may affect website functionality.
How to Delete Cookies
You can delete cookies and disable their use by following the instructions for your browser:
Chrome: https://support.google.com/chrome/answer/95647?hl=...
Safari: https://support.apple.com/kb/ph21411?locale=el_GR
Firefox: https://support.mozilla.org/el/kb/pws-energopoiw-t...
Edge: https://privacy.microsoft.com/el-gr/windows-10-mic...
For other browsers, consult the provider’s instructions.
Introduction
We would like to assure you that for our company, Healthone Greece, with VAT number 998395917, headquartered in Nea Filadelfia, Attica, P.C. 14342, the protection of our customers' personal data is of paramount importance. For this reason, we take appropriate measures to safeguard the personal data we process and to ensure that their processing is always carried out in accordance with the legal framework obligations, both by the company itself and by third parties processing personal data on behalf of the company.
Data Controller – Data Protection Officer (DPO)
Our company informs you that, for the purpose of conducting its business activities, it processes its customers’ personal data in accordance with the applicable national legislation and the European Regulation on the protection of natural persons with regard to the processing of personal data and on the free movement of such data (General Data Protection Regulation) as applicable.
For any inquiries regarding the processing of personal data, please contact our data protection department at the email: sales@healthone.gr.
Purpose of Processing and Use of Your Personal Data
We use your data in various ways, depending on the purpose of processing.
There are cases where our company cannot take action without specific Personal Data, such as the data required to process your orders so that they can be delivered by the carrier to you and not to another third party.
The purposes of processing your personal data include:
The provision of services that you assign to us and wish to receive from us, such as purchasing products from us. More specifically, to deliver your orders and to provide after-sales support, the necessary details we need are:
Your first and last name, and for businesses, the company name, profession, VAT number, and Tax Office, so that the employee delivering the package knows who to deliver to.
The billing and/or delivery address to ensure you receive your order at the correct location.
Your phone number so that we can contact you regarding your order.
Your email address so that you receive updates regarding your order.
All of the above are also necessary to prevent and detect fraud against both you and our company.
With your consent, and provided you have granted us the necessary details during account registration or newsletter subscription, we also offer:
Newsletter registration and promotional updates: To receive updates and offers, you must provide your email address. With your registration and corresponding consent, you can receive our newsletters and promotional messages via electronic mail, text messages, or instant messaging services (e.g., SMS, Viber, Push Notifications, etc.).
Account Creation: To create a Member Account, you must provide your email address and set personal access credentials. This allows you to place orders without re-entering your details and provides access to your account information and settings.
Credit/Debit Card Information
Credit card details are requested upon order completion if you choose this payment method. These details are securely transmitted electronically to the banking institution for payment processing. Our company does not store any credit card details in its systems, except for the last four digits for identification purposes if necessary.
Legal Basis for Processing Your Personal Data
We process your personal data only when there is a legitimate reason to do so.
These reasons include:
The provision of the services you request from us, such as purchasing products, fulfilling our contractual obligations, processing your orders, providing after-sales support, and resolving disputes.
Compliance with legal obligations, such as tax compliance requirements.
Your consent, under specific conditions, for activities such as subscribing to newsletters, receiving promotional content, and participating in customer satisfaction surveys.
Data Transfers
Our company transfers personal data to third parties who process data on our behalf.
Specifically, data is only transferred to our cooperating companies that provide services for sending promotional material and personalized offers. Additionally, data is transferred to companies involved in fulfilling contracts, such as transport companies for order delivery.
Data Retention Period
The retention period of data is determined based on the following criteria:
When processing is mandated by legal obligations, data is stored for as long as required by law.
When processing is based on a contract, data is retained for the duration necessary for contract execution and legal claims.
For marketing purposes, data is retained until you withdraw your consent, which can be done at any time.
To revoke your consent, contact our Data Protection Officer (DPO) at sales@healthone.gr.
Your Rights Regarding Personal Data
You have the following rights concerning your personal data:
Right of Access: You have the right to access your data and obtain additional information about its processing.
Right to Rectification: You can correct, update, or modify your personal data.
Right to Erasure: You can request the deletion of your data when processing is based on your consent.
Right to Data Portability: You can receive your data in a structured, commonly used format.
Right to Withdraw Consent: If processing is based on your consent, you can withdraw it at any time by contacting sales@healthone.gr or using the unsubscribe link in our communications.
Data Security
We implement appropriate technical and organizational measures to ensure the secure processing of personal data and to prevent accidental loss, destruction, unauthorized access, or use. However, due to the nature of the internet, absolute security cannot be guaranteed.
Cookies Policy
Cookies are small files stored on a user’s device that help websites remember preferences and enhance browsing experiences.
Our website uses cookies to:
Collect browsing activity information.
Store preferences and settings.
Improve user experience.
Personalize content and ads.
Analyze traffic and share information with social media, advertising, and analytics partners.
Cookies do not harm your device and help improve website navigation. By using our website, you consent to cookies. Disabling cookies may affect website functionality.
How to Delete Cookies
You can delete cookies and disable their use by following the instructions for your browser:
Chrome: https://support.google.com/chrome/answer/95647?hl=...
Safari: https://support.apple.com/kb/ph21411?locale=el_GR
Firefox: https://support.mozilla.org/el/kb/pws-energopoiw-t...
Edge: https://privacy.microsoft.com/el-gr/windows-10-mic...
For other browsers, consult the provider’s instructions.